Хостинг в Україні від Mevcore — Public Offer

1. General provisions

1.1 Terms and definitions

Offer – this public offer, on the basis of which the Operator provides the Services to the Subscriber.
Operator – MEVCORE.
Subscriber – an individual or legal entity that has registered in accordance with the provisions of the Offer.
Parties – the participants of this Offer, i.e. the Operator and the Subscriber.
Website – the Operator's official website https://mevcore.com
Service – a single service or a set of telematic services, provision of technical platforms for hosting and administering game servers, data transmission and other types provided for by this offer and its annexes, rendered by the Operator to the Subscriber.
Order – a Service ordered by the Subscriber through the Website.
Regulations – the procedure for providing the Services defined by the provisions of the Offer.
Ticket system – an electronic communication system provided by the Operator for interacting with the Subscriber on matters concerning the Services provided.

1.2 The Operator provides its Services to the Subscriber provided that the Subscriber pays for them in a timely manner on the terms set out in the Offer.

1.3 The Operator provides the Services using its own equipment and/or the Subscriber's equipment on the terms set out in this Offer.

1.4 The name, scope, price, terms of provision and other conditions and characteristics of the Services provided are shown in the Orders, which are an integral part of this Offer.

1.5 Domains are provided and serviced by the Operator in cooperation with its partner, Ukrainian Internet Names Center LLC.

1.6 In performing this Offer and resolving disputes, the Parties undertake to be guided by the current laws of Ukraine, as well as of the states in whose jurisdiction services are provided using the Operator's facilities.

2. Obligations of the Operator

2.1 To provide services to the Subscriber on the terms of this Offer.

2.2 To provide the Subscriber with the Services paid for in full, within the time limits and for the period agreed by the Parties, and to provide the necessary equipment and software for the Subscriber's partial or full use in accordance with the provisions of the Offer.

2.3 In the event of an interruption in the provision of paid Services to the Subscriber, to take all possible measures to eliminate the causes of the interruption and restore the Services.

2.4 To keep records of the Subscriber's Services.

2.5 To inform the Subscriber of changes in the terms of service, the provision of Services, adjustments to the rates for the Subscriber's Orders, as well as work carried out on the Website or other events at the Operator's discretion, by publishing official notices on the Website and/or sending a message to the Subscriber via the Ticket system and/or sending an email to the address the Subscriber provided when registering on the Website.

2.6 To ensure the safekeeping of the Subscriber's personal data provided during registration on the Website, except in cases provided for by the current laws of the European Union (hereinafter the EU) and Ukraine.

2.7 To provide the Subscriber, upon official written request, with information about itself as required by the EU, Ukraine and generally accepted commercial practice.

2.8 To provide the Subscriber in a timely manner with reporting documents on the Services rendered and payments received.

3. Obligations of the Subscriber

3.1 To comply with the terms of this Offer and the current laws of the European Union.

3.2 To pay in a timely manner for the Services ordered from the Operator.

3.3 To monitor the balance of their account on the Website and top it up in a timely manner to avoid interruption and/or termination of the Services.

3.4 To provide accurate information about themselves, both when first registering on the Website and when making subsequent changes. This information includes:

for individuals: surname, first name, patronymic (if any), residential address.
for legal entities: the full name of the legal entity, its details, registered address, and a list of persons using the legal entity's terminal equipment, certified by an authorised representative of the legal entity, stating for each of them the surname, first name, patronymic (if any), residential address and details of their primary identity document. The Contractor reserves the right to request confirmation of the data provided during registration in accordance with the Selective Verification Policy.

3.5 To familiarise themselves with the procedure for notifying the Operator via the Ticket system set out in the Offer and on the Website.

3.6 To respond to the Operator's messages sent to the Subscriber's client area on the Website via the ticket system.

3.7 In the event of technical problems when using the Services, to notify the Operator immediately in accordance with the notification procedure.

3.8 To use the Services strictly in accordance with the laws of the European Union and the laws of Ukraine, and to bear full responsibility for damage of any kind incurred by the Subscriber or third parties in the course of using the Services.

3.9 The Subscriber undertakes not to use the Services provided by the Operator, including shared hosting (hereinafter VH), virtual servers (hereinafter VPS), the technical platform for hosting and administering game servers (hereinafter GS) and dedicated servers (hereinafter DS), for:

hosting, publishing and/or distributing, in whole or in part, materials that infringe copyright;
mass mailings^[1] of advertising messages (spam) via email services, mass link posting, email marketing tools, etc., including those containing links to resources hosted on the Operator's facilities;
sending over the Internet, publishing and/or transmitting any information that contradicts the laws of the European Union and/or international law;
publishing and/or transmitting any information or software containing computer viruses or equivalent means;
port scanning of other servers connected to the Internet;
generating targeted excessive traffic capable of causing other Internet-connected servers to fail (also known as DDoS attacks);
deliberately creating increased load on the Operator's network or the equipment used to provide Services to the Subscriber;
hosting fake web pages for fraudulent purposes (so-called “phishing”) and redirects to such sites;
hosting online stores offering pharmaceutical products and services;
hosting pages optimised for specific search queries that are used to redirect visitors to other sites (so-called “doorways”);
hosting torrent trackers and torrent clients;
hosting resources dedicated to any kind of “financial pyramids” (“SuperProgik”, “MLM”, etc.);
hosting resources dedicated to hacking (so-called hack or warez topics);
hosting resources dedicated to discussing, finding or selling any kind of narcotic substances (including smoking blends);
hosting on VH resources dedicated to erotica, pornography, etc.;
hosting on VH resources dedicated to intimate services, escort services, etc.;
hosting on VH specialised programs that automatically and/or on a schedule perform any actions through interfaces intended for human interaction (so-called chatbots);
hosting on VH resources dedicated to selling any intellectual information, including documents and certificates (diplomas, driving licences, medical certificates, passports, essays, paper and electronic books, insurance policies, etc.);
hosting on VH so-called pirate resources, including those with active or passive links, online streaming, redirects, etc.;
hosting on VH resources dedicated to discussing, finding or selling any kind of bladed weapons and firearms;
hosting on VH resources dedicated to selling any kind of alcohol and tobacco products without a licence;
hosting on VH resources dedicated to selling information products, advertising networks (e.g. CPA, RTB, bux sites, etc.), TDS, redirects, etc.;
hosting on VH online casinos and other gambling-related resources, including mirror sites, redirects, sites with links to bookmakers, online sports betting services, slot machines, etc. (so-called gambling);
hosting on VH resources dedicated to or related to lending small amounts of money for short periods (so-called microloans, microcredits);
hosting on VH or VPS tools for generating (so-called mining) any cryptocurrencies;
hosting on VH or VPS resources with video or audio streaming services (including online cinemas and music sites);
using VH or VPS for any proxying (or tunnelling) of traffic from or to any services;

3.10 To regularly review the official information published on the Operator's website.

3.11 At the Operator's request, to provide complete and accurate personal and contact information about themselves in accordance with EU law and general commercial practice, and to notify the Operator of any changes in a timely manner.

3.12 To bear full responsibility for false or inaccurate information about themselves provided to the Operator.

3.13 To keep the financial documents issued by the Operator confirming payment for and provision of the Services.

^[1] A mailing means both the mass sending of several emails to many recipients and multiple sending to a single recipient, as well as using the Operator's details (web pages, email) in such mailings carried out through third-party services.

4. Rights of the Operator

4.1 To immediately suspend the provision of the Service to the Subscriber for up to five days or until the Operator receives a comprehensive written explanation from the Subscriber in the event of:

expiry of the Service term and/or non-receipt of payment for the Service;
actions or inaction of the Subscriber resulting in restricted or obstructed access of other users to the Services;
attempts by the Subscriber to gain unauthorised access to the Operator's resources and/or other systems accessible on the Internet;
violation by the Subscriber of clause 3.9 of this Offer;
actions or inaction of the Subscriber aimed at sending, publishing, transmitting, reproducing, providing or otherwise using for commercial purposes information, software or other materials obtained in whole or in part through the Services, where there is a written demand from the owner of such information to restrict or prohibit the above actions (unless expressly permitted by the owner of such information);
sending commercial or other electronic messages not previously agreed with the recipient, upon a complaint from the recipient of such messages;
publishing and sending over the Internet any information that discredits the Operator, as well as taking actions that interfere with the Operator's normal operation.

4.2 The Operator has the right to suspend the Subscriber's order if the provisions of this Offer are violated. The Operator first sends the Subscriber a warning via the ticket system. If the Subscriber refuses to take action to remedy the violation or does not respond within five business days, the Operator suspends the order. If the Subscriber does not respond within the following ten days, the Operator cancels the order without further notice to the Subscriber.

4.3 The Operator has the right to move the Subscriber's VH and VPS orders from one host server to another within the Operator's infrastructure without notifying the Subscriber, provided that this does not degrade the quality of the Services and/or stop the Subscriber's orders.

4.4 The Operator has the right to unilaterally move the Subscriber's VH and VPS orders from one host server to another within the Operator's infrastructure, notifying the Subscriber via the ticket system at the same time, if the Subscriber's projects hosted on those orders create excessive load on the host server or other orders hosted on it.

4.5 The Operator has the right to change the terms of this Offer unilaterally, provided that the new version is published on the Website with the date of revision and a corresponding news announcement is posted on the Website. Changes take effect on the date of publication.

4.6 The Operator has the right, unilaterally and without giving reasons, to refuse service to the Subscriber and/or terminate service, giving the Subscriber time to move their projects from the Operator's infrastructure to other storage. In this case, the Operator must send the Subscriber a corresponding electronic notice via the ticket system. Three days after sending this notice, the Operator suspends all of the Subscriber's orders and initiates a refund of the remaining funds for those orders. Service is deemed terminated at the moment the Subscriber's orders are suspended.

4.7 The Operator has the right to disclose information about the Subscriber in accordance with the laws of the European Union and Ukraine.

4.8 The Operator has the right, unilaterally and without warning, to immediately terminate service to the Subscriber if the Subscriber insults an Operator employee via the ticket system or by any other means. Service is deemed terminated at the moment of such insult. The Operator then sends the Subscriber an electronic notice of the action taken, explaining the reasons.

4.9 The Operator has the right to suspend service to the Subscriber if there are doubts about the accuracy of the personal and contact information provided, until it receives notarised documents confirming the accuracy of that information.

5. Rights of the Subscriber

5.1 To require the Operator to provide the Services in accordance with the terms of this Offer.

5.2 To host on their orders any projects whose content does not contradict the laws of the European Union and the terms of this Offer.

5.3 To use the resources provided by the Operator at their own discretion and responsibility.

6. Payment procedure

6.1 This Offer is accepted by the Subscriber prepaying the Operator's Services against an issued invoice in accordance with the payment procedure set out in the relevant Annex to this Offer and on the Website.

6.2 Service prices and the payment procedure are shown on the Operator's Website. Prices exclude VAT.

6.3 Payments under this Offer are made in Ukrainian hryvnias or US dollars, according to the currency stated in the invoice issued by the Operator.

6.4 Prices for the Services on the Operator's Website in other currencies (other than Ukrainian hryvnias and US dollars) are shown solely for the Subscriber's convenience and are converted at the Operator's internal rate.

6.5 The Subscriber's payment obligations are deemed fulfilled on the day the funds are credited to the Operator's bank account.

6.6 When preparing payment documents, the Subscriber must reference the individual identifier specified by the Operator in the invoice issued to the Subscriber or communicated to the Subscriber by other means.

6.7 If the paid Services or any part of them were not provided during any period while the Offer is in effect, the Subscriber prepares and sends the Operator a bilateral Statement of Breach of the Offer. The statement must specify the reasons why the Subscriber considers the services not provided or improperly provided, as well as the period during which the Subscriber was unable to use the Operator's services in accordance with this Offer. The Statement must be drawn up and sent to the Operator by registered mail no later than five business days after the end of the month in which the terms of the Offer were breached. The Operator must sign the statement or send the Subscriber a reasoned refusal within five days of receipt. If the Subscriber provides arguments satisfactory to the Operator that the Services could not be used, the Operator refunds the remaining funds.

6.8 The Operator sends invoices under this Offer to the Subscriber by email or hands them to the Subscriber's representative at the Operator's office against signature.

6.9 If the Operator issues an invoice for a Service and the Subscriber does not pay it within three days, the Operator may, at its discretion, suspend that Service until the Subscriber has fully paid all debts to the Operator.

6.10 The Operator reserves the right to unilaterally change the rates shown on the Website and the terms of the Services. A change in rates does not change the rates for existing orders, and payments already made are not recalculated.

6.11 The Subscriber is solely responsible for the correctness of their payments. If the Operator's bank details change, the Subscriber must update the payment details in their financial documents from the moment the new details are published on the Operator's Website.

6.12 When paying for the Operator's own Services (VH, VPS, GS, DS, etc.), the billing system counts a month as 31 days. Thus, payment for 3 months (a quarter) equals 93 days, for 6 months (half a year) – 186 days, and for 12 months (a year) – 372 days.

6.13 The price of VH, VPS, GS and DS services consists of the server price and the price of additional services purchased by the Subscriber together with the server. Discounts apply to the server price only, unless stated otherwise.

6.14 On the first payment, the Subscriber will be offered free automatic order payment. By enabling it, the Subscriber agrees that the Operator's system will automatically, five days before the order's paid period ends and without prior notice, attempt to charge the order amount to the payment method the Subscriber has linked. The Subscriber can disable this service at any time on the Operator's website (Client area -> Settings -> Profile -> Payment -> Automatic order payment).

6.15 If the Subscriber for any reason did not disable automatic order payment in advance and funds were charged against their wishes, they may request a refund within five business days in accordance with the terms of this Offer.

7. Liability of the parties

7.1 If the Subscriber fails to meet the deadline for paying for the Services, the Operator has the right to suspend the relevant Services for up to 10 days. The Subscriber's new payment obligations for a Service begin when an invoice is issued or the paid period of the Service ends.

7.2 If the delay in paying for the Services exceeds 10 days, the Operator has the right to unilaterally terminate the contractual relationship, notifying the Subscriber via the ticket system. The Subscriber is not released from the obligation to pay any debts outstanding at the time of termination.

7.3 Services can be restored after cancellation only where technically possible and for a fee at the Operator's engineer hourly rate.

7.4 The Operator is not liable to the Subscriber for delays and interruptions in the Services occurring directly or indirectly due to force majeure and other causes beyond the Operator's reasonable control.

7.5 The Operator is not liable for the quality of additional services provided to the Subscriber by third parties using the Operator's resources.

7.6 The Operator does not guarantee 100% protection against hacking or 100% protection against DDoS / DoS or any other attacks, as the Services use software developed by third parties.

7.7 The Subscriber is fully responsible for keeping their login and password for the Services safe, as well as for the login and password falling into the hands of third parties and any resulting unauthorised access to or hacking of the customer's orders.

7.8 The Operator does not control the content of the Subscriber's orders and is not responsible for its accuracy and/or legality.

7.9 The Subscriber is fully responsible for ensuring that the information they host on the Operator's resources complies with applicable international law, as well as for its accuracy and the lawfulness of its distribution.

7.10 The Operator has the right to suspend the Services to the Subscriber pending resolution of a dispute in the prescribed manner if it receives substantiated claims from a third party that the Subscriber has violated the law or the terms of this Offer by hosting and/or distributing any information using the Services.

7.11 The Operator is not liable for damage caused by the actions and/or inaction of the Subscriber to the person or property of individuals, legal entities or the state, or to the moral foundations of society.

7.12 If either party fails to comply with any provision of this Offer, disputes are settled through negotiation. If disputes and disagreements cannot be resolved by mutual agreement, they shall be resolved in the manner prescribed by the current laws of Ukraine and the European Union.

8. Financial liability of the parties

8.1 For non-performance or improper performance of their obligations under this Offer, the parties are liable in accordance with the laws of Ukraine and the European Union.

8.2 The parties bear no mutual liability for any losses and/or damage incurred by third parties.

8.3 Neither party is liable to the other for financial or other losses, lost profits or other indirect damages, regardless of whether the possibility of such damages to the other Party could have been foreseen in the specific situation.

8.4 The Operator's aggregate liability under this Offer is limited to compensating the Subscriber for direct proven damage in an amount not exceeding the sum actually paid by the Subscriber for the Services at the time the damage occurred.

9. Compensation procedure

9.1 The Operator guarantees an availability rate of at least 99.5% per year for the Services provided (total downtime of no more than 43 hours per year).

9.2 If, through the Operator's fault, a Service was unavailable for longer than the permitted time, the Subscriber is entitled to compensation for the difference.

9.3 The total compensated time is rounded to whole hours. A partial hour of 30 minutes or more is rounded up, less than 30 minutes – down. One hour is valued at 1/720 of the monthly price.

9.4 This compensation is the sole and exclusive remedy for losses incurred by the Subscriber due to failures while using the Service.

9.5 Scheduled maintenance, force majeure and other events not caused by the Operator are not grounds for compensation for interruptions in the Service.

10. Termination of the agreement

10.1 The terms of the Offer take effect from the moment payment for the Services is made in the manner prescribed by this Offer.

10.2 The Subscriber has the right to unilaterally cancel the Operator's Services at any time on the basis of a personal request, with a reconciliation statement signed by both parties.

10.3 The Operator has the right to unilaterally refuse to provide services to the subscriber by notifying the subscriber by email at the address they provided 7 days in advance.

10.4 All matters outside the scope of this Offer are resolved by the Operator and the Subscriber in accordance with the current laws of the European Union and Ukraine.

11. Refunds

11.1 A refund is possible only if the service is inoperable through the hosting provider's fault, and only for unused days; a refund cannot be initiated for any other reason.

11.2 Refunds are made within 3–4 banking business days only to the payment method the Subscriber used to pay for the Service. If a refund cannot be made this way, the Operator credits the funds to the Subscriber's account balance in the Operator's system.

11.3 A fee is also deducted from the refund amount.

11.4 To request a refund, the Subscriber must open a ticket stating the order number and their consent to its cancellation, as well as server access details and the reason for cancelling the Service.

11.5 The Operator refunds the funds to the Subscriber's account balance in the Operator's system.

11.6 The Operator undertakes to initiate the refund procedure within 3 business days of receiving the Subscriber's request. Refunds to the account balance are instant; in other cases the process may take up to 45 days.

11.7 The Operator has the right to refuse a refund if the Subscriber has clearly violated the provisions of this Offer or the terms of the Services described in it.

11.8 VH, VPS and GS services are eligible for refund and exchange in accordance with this Offer.

11.9 Hardware and software installation services, IP address and DNS services, domain names, licensed software, and basic and full administration services are not eligible for refund or exchange.

11.10 Refunds are calculated only on the amounts actually paid by the Subscriber for the Services (discounts, bonuses, etc. are not refunded).

11.11 Situations where hosting services located in Ukraine are unavailable due to a complete power outage or scheduled blackouts, or during martial law, are considered force majeure, and no refund is possible in such situations.

11.12 When calculating the refund amount, the following conditions apply:

a bank transfer fee of 15% of the transfer amount is deducted from the refund;
costs incurred by the Operator through the Subscriber's fault (in particular, due to servers or networks being disconnected, IP addresses being blacklisted, etc.) are deducted from the refund, depending on each specific case;
for GS services, the Operator has the right to deduct the price of one full month at the current rate from the refund if the Subscriber did not notify the Operator of cancelling the Service in advance (30 days) via the Ticket system, as the Operator incurs losses when the Subscriber fails to give notice of cancelling the plan.

12. Other provisions

12.1 The “Full server administration and monitoring” service is provided according to the list of works.

12.2 For the security and safety of the Subscriber's data, the “VPS plan downgrade” service for an existing order is applied only by placing a new order at the Subscriber's expense and migrating the data from the old order with the assistance of the Operator's engineers. After migration, the remaining funds for the old order are returned to the Subscriber's balance.

12.3 The additional “Opt out of basic administration” service (with a 50% discount) is available only for VPS orders and can only be enabled when placing a new order. It can be applied to an existing order only by the Subscriber placing a new order and migrating the data from the old one on their own, without assistance from the Operator's engineers. After the migration is complete, the Subscriber may open a ticket requesting a refund for the old order in accordance with this Offer.

12.4 If the Subscriber creates excessive load on the host server, the Operator has the right to impose a limit of 150 domain names (domains of any level listed in the configuration as a separate domain name are counted) for a VH order. In this case, the Operator warns the Subscriber five business days in advance via the ticket system of the need to reduce the number of domain and subdomain names in the existing order to an acceptable level or to move the order to a VPS with the assistance of the Operator's engineers.

12.5 The “Sending original documents” service is provided at the Subscriber's expense by any method available to the Operator at the Subscriber's choice.

12.6 The “Free domain” service is provided to the Subscriber when paying for a VH or VPS order for one year. If the Subscriber cancels the order early and requests a refund, the price of the free domain name is deducted from the amount actually paid by the Subscriber for that order. The free domain name also cannot be transferred to another registrar before the end of the VH or VPS order term with which it was provided.

12.7 When registering, renewing or transferring a domain name, the Subscriber accepts the official rules of the relevant domain zone, including those on the processing of personal data.

12.8 If the Subscriber is found to be using more resources than their chosen VH or VPS plan provides, the Operator has the right to impose strict limits on the relevant orders, in particular by setting limits in the virtualisation technologies used by the Operator (CageFS, etc.) and by suspending the order until the Subscriber eliminates the causes of excessive resource usage.

12.9 Due to the blocking of the Operator's networks in Turkmenistan, orders of customers using the Operator's Services within the jurisdiction of Turkmenistan are cancelled. Refunds for such orders are made on the general terms of Section 11 of this Offer.

13. Rights and obligations of the Registrant

13.1 The Registrant confirms that the information they provided for registering the domain name, including contact details, is complete, reliable and accurate.

13.2 The Registrant undertakes to notify the Registrar immediately of any changes to the information provided in order to keep it up to date throughout the domain name delegation period.

13.3 The Registrant confirms that they are aware of and agree to:

the composition and content of the personal data processed;
the purposes and grounds for processing personal data;
the transfer of personal data to the Administrator for the purpose of performing the agreement;
the storage of personal data for the term of the agreement and/or until the contact is removed from the Registry;
the Administrator's right to retain personal data after the contact is removed from the Registry for the statutory limitation period;
the possibility of public access to the current state of such information via WHOIS or a similar service.

13.4 If the agreement between the Registrar and the Registrant is terminated, the domain name can be transferred to another registrar without cancelling its delegation.

13.5 The Registrant agrees to comply with domain dispute resolution policies, including the PP.UA/BIZ.UA/CO.UA Domain Name Dispute Resolution Policy, the corresponding Rules and Supplemental Rules of the World Intellectual Property Organization, and other policies and rules for out-of-court resolution of domain disputes for the relevant domains.

13.6 The Registrant consents to the blocking, deletion or redelegation of the domain name in the manner provided for by the .UA Domain Name Dispute Resolution Policy and other policies and rules for out-of-court resolution of domain disputes.

Selective customer verification

Due to the growing number of servers (VDS and dedicated) being ordered for illegal purposes (botnet controllers, malware, spam, etc.), our company has to introduce selective customer identification to prevent the company's IP networks from being blacklisted.

How customers are selected for identification.

Having analysed all problematic orders over the current and previous year, we have developed an algorithm — which, for obvious reasons, will not be disclosed — that allows us to identify suspicious accounts.

Customer verification procedure.

If you have received an email asking you to verify your account, you need to do the following:

Take a photo of any identity document (passport, driving licence, etc.) against the background of our website's home page. Note: the photo, full name, stamp and other details on the document must be clearly visible. If necessary, you may add a watermark that does not obscure the document's details.
Provide a phone number in international format. We will contact you.

We guarantee complete confidentiality of your data and will delete all received document copies immediately after verification.

If you refuse to provide information that allows us to verify your identity, or do not provide it within 24 hours (in special cases MEVCORE reserves the right to suspend the order without waiting for 24 hours to pass), we reserve the right to suspend the order and delete it after 72 hours.

In this case, a refund is possible on the general terms of the offer.

Please note that if customer verification is initiated after a complaint about the server was received, suspicious activity was detected on the server, or in other exceptional cases — for example, a link between the customer's account and other accounts used for purposes that violate the mevcore.com rules — verification is mandatory. Refunds in such cases after verification are at the discretion of the company's management.

By registering with our service, you confirm that you agree to our rules (and, accordingly, that you have read them). If our rules and/or security policy do not suit you, simply refrain from ordering our services, as no claims will be accepted on the grounds that you did not read the rules and placed an order knowingly violating them.

The following documents are an integral part of the offer: Technical Support Regulations.

Public offer